Privacy Policy for Heeya (www.heeya.co)

Effective Date: 1/12/2025

Heeya (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.heeya.co, interact with our products, services, or content, or engage with our community.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We respect your privacy and we are committed to protecting your personal information. In general, you can visit our website without identifying yourself or providing personal information. However, there are times when we may need personal information from you and this Privacy policy describes the information, we collect from you and how we may use it. We may collect the following types of information:

A. Personal Information

When you interact with Heeya - such as signing up for newsletters, making a purchase, or contacting us—you may voluntarily provide:

• Name
• Email address
• Phone number
• Shipping/billing address
• Payment information (processed securely by third-party payment gateways)

B. Automatically Collected Information

When you visit www.heeya.co,
certain information is automatically collected, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the website
• Cookies and tracking technologies

C. Information from Social Media or Third Parties

If you access our content or shop via social media integrations (such as Instagram Shop), we may receive information that those platforms are authorized to share.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Improve our website, products, and customer experience
• Send updates, newsletters, and promotional content (only with your consent)
• Respond to customer inquiries
• Conduct analytics to understand usage patterns
• Maintain security and prevent fraudulent activities
• Support our artisan communities and operational management

We do not sell your data to third parties.

3. Sharing Your Information

We may share your information with trusted partners only for legitimate purposes:

A. Service Providers

Such as:

• Payment processors (e.g., Razorpay, Stripe, PayPal)
• Delivery and logistics partners
• Website analytics services
• Email and newsletter systems

These partners only receive information necessary to provide their services.

B. Legal Requirements

We may disclose information if required by:

• Law enforcement
• Court orders
• Legal obligations

C. Business Transfers

If Heeya undergoes a merger, acquisition, or restructuring,
your data may be transferred with appropriate safeguards.

4. Cookies and Tracking Technologies

www.heeya.co uses cookies to:

• Improve site performance
• Remember your preferences
• Provide seamless shopping
• Analyse user behavior

You can manage or disable cookies through your browser settings. However, some features may not function properly without cookies.

5. Data Security

We take reasonable technical and organizational measures to
protect your information, including:

• SSL encryption
• Restricted access to personal data
• Secure payment processing
• Regular security audits

However, no method of online transmission is entirely secure.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct or update information
• Request deletion (“right to be forgotten”)
• Withdraw consent for marketing
• Request a copy of your data
• Restrict or object to processing

To exercise these rights, email us at heeyacraft@gmail.com

7. Data Retention

• We retain your personal information only as long as necessary to fulfill the
  purposes outlined in this policy.
• Order and tax-related records are stored as required by law.
• Newsletter data is retained until you unsubscribe.

8. Children’s Privacy

Heeya does not knowingly collect data from children under 13. If you believe a child has provided us information, please contact us—we will delete it promptly.

9. Links to Third-Party Websites

www.heeya.co may contain links to other websites. We are not
responsible for the privacy practices or content of external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with an “Effective Date” at the top.

11. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact:

Heeya Social Enterprises

Email: heeyacraft@gmail.com

Phone: 8792333575

Address: RK 407, Purva Riviera, Marathahalli, Bangalore 560037